Service Request Management enables IT teams to quickly and easily fulfill customer requests. Check out the process and best practices.

Service request management is a repeatable procedure for handling a wide variety of customer service requests, including requests for access to applications, software enhancements, and hardware updates.

Find out what ticket and request types are in Jira Service Management's ITSM template, and how they can be used to group and triage customer requests.

Everything you need to know about service request management in Jira Service Management. Best practices, step-by-step guides, and tutorials to get started.

Using Jira Service Management for IT streamlines service delivery, incident resolution, and change management processes. With Jira Service Management, customizable workflows give teams the …

Learn the Jira Service Management approach to tickets in IT service management, including how to use request types, ticket categories, and ticket channels.

It’s another way to describe a service request, such as an incident report or technical support query. Team members who experience issues create IT tickets, which allow IT teams to address them …

Learn how IT service catalogs streamline requests, reduce errors, and improve customer satisfaction with efficient management and IT desk integration.

Effective service request management reduces the bureaucracy and cost of maintaining IT services. This page describes some best practices for fulfilling service requests using Jira Service Management.

Within the help center, also called the IT service desk or IT service portal, users can submit technical issues, request software installations, and ask the IT support team questions.