Feb 21, 2013 · It is very important to know the ServiceDesk Version because Cumulative patches and Test-Patches are dependent on the version of ServiceDesk you are using. The first question that CA …

Dec 14, 2015 · hi, seems that you have configured Web Directory, if you're running 12.9+ you can check configuration on Admin tab.

Sep 28, 2009 · So ServiceDesk isn't bombing out on long usernames per se, it is just requiring that at least one short-named user is in each group that you're trying to import.

May 5, 2016 · Hi all, We recently upgraded JAVA on ServiceDesk 14.1 CUM1. The latest JAVA version we upgraded to is 1.8.0_91. What we have now noticed, is that in task mana

Sep 18, 2014 · You will want to review the Options Manager option of for web_cgi_url which should be updated to reflect the url that users will use to access ServiceDesk. You may also need to set up a …

Jun 1, 2016 · First, this is not the ServiceDesk URL. It is the servicedesk's webservices URL. Servicedesk url ... Hi, We are able to access the normal service desk URL. Only with the web …

May 4, 2011 · Page 24 of Symantec ServiceDesk Customization Guide 7.1 suggests themes and menus may be selected under Admin>portal>Master Settings>Customization. "...allows you to set a …

Oct 14, 2014 · Brent, Other change management products can do this (Remedy in particular), and it is very useful functionality, particularly if you have recurring changes or the use case eladio described. …

Nov 25, 2011 · Can anyone please point me to the direction on how to configure email notification in servicedesk? Thank you very much Regards,Ken

Sep 4, 2015 · In addition to everything else already stated, I'd also verify in the NX.env that any url pointing to the old address should be adjusted (the servlet url for example), the change should also …